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Frequently asked questions

What are the shipping costs?

Netherlands: parcels up to 20 kg €7.95, free from €99. Heavy shipments (20 to 60 kg) cost €14.95 or €19. Kamados are delivered free. Belgium and Germany: parcels €8.95, free from €120; heavy shipments €16.95 or €21; kamados €30, free from €1,000. Pickup in Nuenen is free, by appointment.

What is the delivery time for my order?

Netherlands: parcels ordered before 13:00 on a working day arrive the next working day, later orders within 2 working days. Heavy shipments 1 to 2 working days. Kamados are delivered within 1 to 3 working days by our own delivery service, on a day you choose. Belgium and Germany: parcels 2 to 3 working days, kamados 3 to 5 working days.

Can I track my package?

Yes — as soon as your order ships, you'll receive a tracking link by email.

Can I still change or cancel my order?

As long as your order hasn't been processed yet (usually within 1 hour of placing it), you can change or cancel it via your account or chat. After that, you can return the package within 14 days via our returns page.

I haven't received an order confirmation

First check your spam folder. Nothing there? Your email address may have been entered incorrectly — send us a chat message with your name and postcode, and we'll look up the order.

How do I return a product?

You have 14 days to change your mind after receiving your order. Register your return on our returns page, no account needed, with your order number and email address. Returning a kamado? Contact us first and we will arrange transport.

What does returning cost?

Return shipping costs are at your expense. Defective or wrongly delivered? Then you pay nothing.

When will I get my money back?

We refund you within 14 days via your original payment method once we have received your return.

How much warranty is there on a kamado?

We give a 10-year warranty on the ceramics. On the Pro II and Pro III you extend it to 20 years by completing the GB Academy (e-learning). Burning in the kamado at first use is a condition.

Are individual parts available?

Yes, all parts are available separately — from gaskets to grates.

Which payment methods do you accept?

You pay directly with iDEAL, Bancontact or Wero, and you can use a Grill Bill gift card. Pay later is not available at the moment.

Can I get an invoice under a company name?

Yes — enter your company name and VAT number at checkout. The invoice appears in your account right after your order.

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