How can you pay at Grill Bill?
You pay in the secure payment environment of Pay.nl. There you choose iDEAL, Bancontact or Wero, so you always pay through your own bank, with the app you already use. We never see or receive your bank details. As soon as the payment is complete, your order goes straight onto the picking list.
- iDEAL: for Dutch accounts, you pay with your own banking app
- Bancontact: the standard for Belgian cards and the app
- Wero: the European successor to iDEAL, paying by phone number or email
- Gift card: redeem your balance and pay only the remaining amount
The payment methods you will find with us
These are the methods currently in our checkout. You choose them in the secure Pay.nl environment, after you have confirmed your order.
- The Netherlands
iDEAL
The trusted way to pay online with a Dutch bank account. You are forwarded to your own bank or banking app, confirm the payment there, and return to the thank-you page. The amount is debited immediately. - Belgium
Bancontact
For our Belgian customers. Pay with your Bancontact card or scan the QR code with the Payconiq app. Here too the payment goes directly through your bank and the amount is final straight away. - Europe
Wero
The new European payment network run by the banks together, the successor to iDEAL. You pay by phone number or email address from the banking app you already have, without having to enter a card number.
How your payment works
From basket to confirmation usually takes less than a minute. Here is what happens along the way, and exactly where your money is at each moment.
You confirm your order
You enter your address and choose your delivery method. At this point nothing has been debited: you see the exact total including VAT and shipping costs before you continue.You choose your payment method
You move on to the secure Pay.nl environment. That is where the methods we have connected are listed. You enter your bank or card details there, never on our own site, and we do not get to see them either.Your bank confirms
You complete the payment in your own banking app. Does it fail, or do you change your mind? Then nothing is debited and you return to the checkout to try again with a different method.We start packing
As soon as the payment comes in, you immediately receive a confirmation email with your order number and invoice. Your order goes to our warehouse the same working day, and you receive the track and trace number as soon as the parcel is on its way.
Questions about paying
When is the amount debited?
Immediately. iDEAL, Bancontact and Wero are all three direct bank payments: you approve it in your own banking app and at that moment the amount is with us. You receive your confirmation email with invoice within minutes.
Can I pay by credit card or afterwards?
Not at the moment. Our checkout offers iDEAL, Bancontact and Wero. Are you in a country where none of these work, or would you like to handle a larger order differently? Get in touch and we will find a solution together.
Can I order on invoice as a business?
Yes, with an approved business account you can order on account instead of paying in advance. Apply for your account via our business page; we assess the application and let you know which terms and payment period apply.
I have a gift card. How do I use it?
Enter the code at checkout. The balance is deducted from your total and you only pay the remaining amount. Is your gift card worth more than your order? Then the remaining balance stays on the card for next time.
My payment failed or was cancelled. What now?
Then nothing has been debited and your order is still waiting. Go back to the checkout and try again, if you like with a different method. Do you see a debit without a confirmation email after all? Email us your order number and we will look into it straight away.
How do I get my money back on a return?
Refunds always go back to the account you paid from, so you do not need to give us an account number. As soon as your return has arrived and been checked, we transfer the amount back. Allow a few working days before it is in your account.
Is paying at Grill Bill safe?
Your payment details never reach our own servers. The entire payment runs through Pay.nl, a regulated Dutch payment service provider, over an encrypted connection. We only receive the confirmation that payment has been made, not your bank details.