Terms and Conditions

These terms apply to every offer and every distance contract between Grill Bill and the consumer.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Trader: the natural or legal person offering products and/or services to consumers at a distance;
• Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the trader;
• Distance contract: a contract in which, within the framework of a system organised by the trader for the distance selling of products and/or services, up to and including the moment the contract is concluded, exclusive use is made of one or more techniques for distance communication;
• Means of distance communication: means that can be used to conclude a contract, without the consumer and the trader having to be together in the same location at the same time;
• Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
• Day: calendar day;
• Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
• Durable medium: any means that enables the consumer or trader to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the trader

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the trader and to every distance contract concluded between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated, before the distance contract is concluded, that the general terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, then notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is reasonably not possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.
4. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer do not bind the trader.
3. Every offer contains information that makes it clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular: the price including taxes; any delivery costs; the manner in which the contract will be concluded; whether or not the right of withdrawal applies; the method of payment, delivery or performance; the period for accepting the offer; and any other legally required information.

Article 5 – The contract

1. The contract is concluded, subject to the provision in paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions attached to it.
2. If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed, the consumer can dissolve the contract.
3. If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment.
4. The trader may – within statutory limits – find out whether the consumer is able to meet his payment obligations. If the trader has good grounds not to enter into the contract, he is entitled to refuse an order, with reasons, or to attach special conditions to its performance.
5. The trader will enclose the legally required information with the product: the visiting address for complaints; the conditions and method for exercising the right of withdrawal; information about service and guarantees; the information referred to in Article 4 paragraph 3; and the cancellation requirements for a contract with a duration of more than one year.
6. If the trader has committed to supplying a series of products or services, the provision in the previous paragraph only applies to the first delivery.

Article 6a – Right of withdrawal for the delivery of products

1. When purchasing products, the consumer has the option of dissolving the contract without giving reasons for fourteen working days. This period commences on the day after the product is received by or on behalf of the consumer.
2. During this period the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep it. If he exercises his right of withdrawal, he will return the product with all accessories supplied and, if reasonably possible, in its original condition and packaging, in accordance with the trader's clear instructions.

Article 6b – Right of withdrawal for the provision of services

1. For the provision of services, the consumer has the option of dissolving the contract without giving reasons for fourteen working days, commencing on the day the contract is entered into.
2. To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the trader with the offer and/or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, at most the costs of returning the product will be borne by him.
2. If the consumer has paid an amount, the trader will refund this as soon as possible, but no later than within 14 days after the return or withdrawal.

Article 8 – Exclusion of the right of withdrawal

1. If the consumer does not have a right of withdrawal, this can only be excluded by the trader if he has clearly stated this in the offer, or at least in good time before the contract is concluded.
2. Exclusion of the right of withdrawal is only possible for products: which have been produced by the trader according to the consumer's specifications; which are clearly personal in nature; which cannot be returned due to their nature; which can spoil or age quickly; the price of which is subject to fluctuations in the financial market; for loose newspapers and magazines; and for audio and video recordings and computer software of which the seal has been broken.
3. Exclusion of the right of withdrawal is only possible for services: relating to accommodation, transport, catering or leisure activities to be provided on a specific date or during a specific period; the performance of which has begun with the consumer's express consent before the cooling-off period has expired; and relating to bets and lotteries.

Article 9 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market at variable prices. This dependence on fluctuations and the fact that any prices stated are target prices will be mentioned with the offer.
3. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and these result from statutory regulations, or the consumer has the right to cancel the contract as of the day on which the price increase takes effect.
5. The prices stated in the offer are inclusive of VAT.

Article 10 – Conformity and guarantee

1. The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations in force.
2. Any guarantee provided by the trader, manufacturer or importer does not affect the rights and claims which the consumer may assert against the trader under the law and/or the contract.

Please also read our detailed warranty terms.

Article 11 – Delivery and performance

1. The trader will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address which the consumer has made known to the company.
3. The company will execute accepted orders with due speed but at the latest within 30 days, unless a longer delivery period has been agreed. In case of delay the consumer will receive notice no later than one month after placing the order and then has the right to dissolve the contract free of charge, as well as the right to any compensation.
4. In the event of dissolution in accordance with the previous paragraph, the trader will refund the amount paid as soon as possible, but no later than within 14 days after the dissolution.
5. If delivery of an ordered product proves impossible, the trader will make an effort to make a replacement item available. This will be clearly communicated at the latest upon delivery. For replacement items, the right of withdrawal cannot be excluded, and the cost of returning the item is borne by the trader.
6. The risk of damage and/or loss of products lies with the trader until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 – Ongoing transactions

1. The consumer may terminate a contract entered into for an indefinite period at any time, subject to the agreed termination rules and a notice period of at most one month.
2. A fixed-term contract has a maximum duration of two years. If it has been agreed that the contract will be tacitly extended, it will be continued as a contract for an indefinite period with a notice period of at most one month.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within fourteen days of delivery of the goods, or in the case of a service, within 14 days of receipt of the relevant documents.
2. When selling to consumers, an advance payment of more than 50% may never be stipulated. If advance payment has been stipulated, the consumer cannot assert any right regarding the performance of the order concerned before the stipulated advance payment has been made.
3. The consumer has a duty to report inaccuracies in payment details provided or stated to the trader without delay.
4. In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

1. The trader has a sufficiently publicised complaints procedure and handles the complaint in accordance with this procedure.
2. Complaints about the performance of the contract must be submitted fully and clearly described within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted will be answered within 14 days of receipt. If a complaint foreseeably requires a longer processing time, the trader will respond within 14 days with an acknowledgement of receipt and an indication of when a more detailed answer can be expected.

Article 15 – Intellectual property

The buyer expressly acknowledges that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or the website belong to Grill Bill, its suppliers or other rightful owners.

Article 16 – Personal data

Grill Bill will process the buyer's data solely in accordance with its privacy policy. Grill Bill observes the applicable privacy regulations and legislation in doing so.

Article 17 – Applicable law and competent court

Dutch law exclusively applies to all offers from Grill Bill, its contracts and their performance. Applicability of the Vienna Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Article 18 – Links

Grill Bill's site may contain advertisements from third parties or links to other sites. Grill Bill has no influence on the privacy policy of these third parties or their sites and is not responsible for it.

Article 19 – Your rights

You can always ask Grill Bill what data about you is being processed. You can do this by sending an e-mail. You can also request by e-mail that improvements, additions or other corrections be made, which Grill Bill will process as soon as possible. If you no longer wish to receive information, you can inform Grill Bill of this. Information will only be sent to you if you have provided your e-mail address for this purpose.

Article 20 – Additional or deviating provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.